Introducing easy and inexpensive device unlocking Since then, the company has led the industry in introducing customer friendly changes, including:Įliminating contract cancellation charges in favour of a simple and fair device balance TELUS' Customers First approach began in 2009 with the launch of Clear and Simple pricing, a straightforward set of all-in wireless plans with no system access fee. Our team strives every day to put customers first, and the CCTS results confirm once again that TELUS is providing a truly differentiated experience and making the telecom industry a friendlier place for Canadians," said David Fuller, TELUS President of Consumer and Small Business Solutions.Īs part of its commitment to delivering an exceptional customer experience, TELUS has drawn on past CCTS reports and direct customer feedback to implement numerous customer experience improvements. "TELUS is deeply committed to listening to our customers and working hard to ensure they are the happiest in the industry.
This is the third consecutive year that TELUS' Customers First approach has resulted in a substantial decline in the number of complaints submitted by TELUS customers to the CCTS. Over the last year, TELUS had 26 per cent fewer complaints and Koodo had 13.6 per cent fewer complaints despite the fact that these brands together attracted hundreds of thousands of new wireless, Internet, and home phone customers since last year's report was issued TELUS' total complaints are down 53 per cent since 2011, despite a 42 per cent increase in the total number of complaints filed with the CCTS during this period Both TELUS and Koodo individually received dramatically fewer complaints than the two largest national competitors and those competitors' affiliated brands TELUS' affiliated brand Koodo drew only 172 complaints. This represents only 5.8 per cent of the 11,340 total complaints received by the CCTS for all providers VANCOUVER, BRITISH COLUMBIA-(Marketwired - Nov 4, 2014) - (TSX:T)( TU) - The Commissioner for Complaints for Telecommunications Services (CCTS) issued its 2013-2014 annual report today, confirming that for the third consecutive year TELUS had significantly fewer complaints than other national carriers.īased on TELUS' approximately 11 million applicable customer connections (1) across Canada, TELUS drew 653 consumer complaints.
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